If you are facing issues with your free trial, consider the following:
- Free trial not activated? Ensure you have selected the free trial plan under Profile > My Membership.
- Credits not added? Check your Wallet in the app to see if the trial credits are reflecting.
- Trial expired? Free trials are valid for a limited period and expire automatically.
If you have signed up for a trial in the past, even with a different email address, our system is designed to flag it and not initiate the credit allowance.
- Free Trials are designed as a one-time, time-bound opportunity to engage with the platform before deciding if you'd like to purchase either day passes or a subscription to one of our membership plans and access the Letswork network of venues and perks.
- If you have started a trial in the past, but never checked in to a location, we will extend your trial for you- reach out to us via chat, or at support@letswork.io
- If you do not believe you have started a free trial in the past, please reach out to our team via chat, or at support@letswork.io
For any unresolved issues, please contact support@letswork.io for further assistance.
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